A clear view of what you share.

What you choose to share.

The demo-request form asks for your full name, work email address and organisation, and for you to confirm that you are happy for us to use those details to reply. You can also tell us where you sit in media, which systems interest you, how you would like us to reply (email, phone or WhatsApp) and anything specific you would like covered. Those extra details are optional.

When you send the form we also record a receipt reference, an identifier that lets us recognise a retry, the time it arrived, the time you confirmed your consent, the page it was sent from and the status of any email notification. Please do not include passwords, confidential client records or sensitive personal information — a general description is enough.

Why we need it.

Your details let us reply to your request and arrange a relevant walkthrough. We also keep limited anti-abuse records (described below) to stop spam and duplicate submissions. Sending the form does not subscribe you to a newsletter or create an account.

Where your request goes.

Your request is saved in a private database on a server we operate. Only the people who run the site can read it, using private administrative tools; there is no public list, receipt lookup or dashboard. The team can also make private exports or backups, which are taken into account if you ask us to delete your request.

Email notification to the team is a separate setting. When it is switched on, a message containing what you submitted is sent to our enquiry mailbox through our email provider, with your address available for a reply. When it is off, the team reads requests directly from the database. The form does not send you an automatic confirmation email.

If you choose to continue on WhatsApp, or send an email yourself, that conversation is handled by the service you use — WhatsApp, or your and our email providers — under their own terms.

Your browser and connection.

This website uses no advertising tools and sets no advertising cookies. In your browser’s local storage it remembers whether you chose light or dark mode and, if you made one, your analytics choice (below). Fonts, scripts and images are all served from this website. Only two things make requests to Google: Google Analytics, and the office map on the home page, which is loaded from Google Maps only if you choose “Show map” — until then no request is made to Google Maps.

Like any website, the servers and networks that deliver this one receive ordinary connection information, such as your IP address, the page requested and browser headers. For the demo form, our enquiry service turns your IP address into a one-way hashed key to limit spam and never stores the address itself. Its own logs record only a receipt reference and an event name, not your name, email address or message.

Following the “Log in” link takes you to our sign-in page, which only directs you on to the product you choose. Signing in happens on that separate service, whose data practices are outside this notice; this website never asks for or stores your password. While you sign in, our workspace page keeps a sign-in token in your browser’s session storage for as long as it is valid; it is cleared when you sign out or close the tab.

Analytics.

We use Google Analytics 4 (provided by Google Ireland Limited and Google LLC) to count visits and see which parts of the site are useful. It records the pages you view, the chapters of the home-page journey you reach, which buttons and links you use (including the WhatsApp, phone and email links), whether you start or send the demo-request form (only the choices you made and the receipt reference, never your name, email address, organisation or message), how fast pages load, any errors, and technical details such as your approximate location (country and city, taken from your IP address, which Google does not store), device, browser, language and how you arrived (the referring site or campaign tags).

Google Analytics sets first-party cookies (_ga and _ga_…) that last up to 400 days so it can tell visitors apart. Our two websites, themediavault.io and themediavault.app, report to one analytics property, and a visit that moves between them is joined up with a short identifier added to the link. Analytics does not run on the signed-in launcher page, and Google is given only the address of the page and campaign tags (never other parameters in the address). We have turned off Google signals, ad personalisation and advertising storage: we do not use this data for advertising and do not share it with anyone but Google as our analytics provider. Analytics data is kept for 14 months.

Your choice: if your browser is set to a European time zone we ask before analytics storage is used; elsewhere analytics runs unless your browser sends a Global Privacy Control signal or you opt out. You can change your mind at any time with the “Analytics” link in the footer of the home page. Browser extensions that block Google Analytics work too, and nothing on the site depends on analytics. See Google’s privacy policy for how Google handles analytics data.

Keeping your information.

We keep each demo request for 12 months (365 days), then it is deleted automatically, unless the team has flagged it to keep — for example because we have started working together. You can ask us at any time what we hold about you and to remove it sooner; copies in email notifications, private exports or backups are dealt with as part of that request.

Your details. Your questions.

To ask for access, correct what you submitted, withdraw your consent, request deletion or raise a privacy question, email hello@themediavault.io. Include your receipt reference if you have one and the email address you used, so we can find the right record. Please do not send identity documents unless we have explained why they are needed.

POPIA.

THE MEDIAVAULT is based in South Africa and handles personal information in line with the Protection of Personal Information Act, 2013 (POPIA): we collect only what we need for the purpose described above, tell you how it is used, keep it secure, do not keep it longer than necessary, and honour your right to access, correct or delete it. Our address and contact details are in the footer of every page. If you are not satisfied with how a request has been handled you may also contact the Information Regulator (South Africa).